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HELP & FREQUENTLY ASKED QUESTIONS

 

How do I open my account?

Click the "Join Now" button, fill in the form with your details & click "Register Now".

 

PLEASE NOTE DOWN YOUR USERNAME AND PASSWORD

 

Once you have completed your application you will receive a confirmation email.

 

How do I make a deposit into my account?

Once you have created your account you will need to (i) visit a Goodwood Racing Service betting shop or (ii) any authorised retailer of our prepaid scratch cards.

 

In the betting shops you can either buy voucher for a certain amount, which can be used on any account, or provide your account number to a cashier and have the funds directly deposited to your account.

 

From our authorised pre-pay scratch card retailers you can only buy pre-pay scratch cards. 

These scratch cards must be activated before they can be used. When you purchase a card, text/whatsapp/call our support line (475-8484) with the serial number on the card, the value of the card, and your account number and it will be activated for you immediately.

 

To fund your account from a scratch card – login to your account, go to account, then go to deposit, enter the PIN number & Serial number in the spaces provided and the funds will be applied to your account.

 

Scratch cards come in 4 denominations - $100, $250, $500 and $1,000.

 

GOODWOOD RACING SERVICE SHOPS
Port of Spain - 25 Chacon Street
 

Tunapuna - Corner of Eastern Main Road & Morton Street
 

Arima - 44 Green Street
 

San Fernando - 76 Coffee Street
 

Chaguanas - Corner of Manic Street & Market Street

 

AUTHORISED PREPAY SCRATCH CARD RETAILERS
Anchor Cafe - Corner of Ariapita Avenue & Anna Street, Woodbrook

 

How do I withdraw funds from my account?

To withdraw funds from your account – login to your account, go to account, then go to withdraw, enter the amount you wish to withdraw, create a one-time PIN code, then go to any betting shop and collect your funds.

 

You may also use your account ID number to withdraw funds from your account, the account ID number must be given with a valid form of ID before funds can be dispersed.

 

If I need help can I call anyone?

You can call the Trinibet.com support line on 475-8484 six days a week from 6:00AM to 6:00PM and on Sundays via text or Whatsapp.

 

Port of Spain shop opening hours at 25 Chacon Street are as below:

Monday - 6.00am to 4:00pm

Tuesday - 6.00am to 4:00pm

Wednesday - 6.00am to 6.00pm

Thursday - 6.00am to 6.00pm

Friday - 6.00am to 7.00pm

Saturday- 6.00am to 7.00pm

Sunday- Closed

 

What is the minimum stake per ticket?

The minimum stake per ticket is $1.00

 

What is the maximum payout per ticket?

The maximum payout per ticket is $200,000

 

Who can open an account and bet?

Only adults over the age of 18 years who accept our betting rules are allowed to open an account with us.

 

You must also be a resident of Trinidad & Tobago and cannot reside within or be a resident of the United States of America.

 

Validating your Trinibet.com account 

-       A trinibet.com account must be validated before funds are allowed to be withdrawn.

-       There are two options available to validate the account.

-       The first option is to visit any of our 5 betting shop locations listed above

-       Speak any sports cashier on duty and inform them that you wish to validate a trinibet.com account

-       Give them the ID used to sign up for the account and the trinibet.com account number

-       The sports teller will make a copy of the ID and request that your account be validated.

-       Secondly, you may send an email with a copy of the ID to support@trinibet.com

-       Please title the email as ‘Account Validation’

-       In the body of the email put your trinibet.com account ID number and attach the copy of your ID.

-       A return email will be sent with confirmation that the account has been validated.

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